This workshop is designed to equip mediators with tools and techniques to break through communication barriers and manage impasses in mediation sessions. By focusing on practical strategies, participants will learn how to re-engage dialogue, foster understanding, and create pathways for progress in even the most challenging situations.

Key areas covered include:

• Identifying and Understanding Communication Roadblocks: Learn to recognize common barriers that lead to “stuck” situations and understand underlying factors such as defensiveness, emotional triggers, and unmet needs.
• Techniques to Reframe and Redirect Conversations: Practical strategies for reframing statements, using neutral language, and asking powerful questions to shift perspectives and guide parties toward resolution.
• Tools for Enhancing Empathy and Listening: Exercises in active listening and empathy-building to help parties feel heard and understood, which can reduce resistance and open pathways to productive dialogue.
• Managing High Emotion and Diffusing Tension: Gain techniques for managing heightened emotions and calming tense situations, allowing for clearer communication and improved cooperation.

This interactive workshop includes role-plays, case studies, and hands-on exercises, ensuring that mediators can confidently apply these techniques in their practice.